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View Full Version : Did they answer my question...?

centerstage
February 27th, 2008, 03:57 AM
I wrote a support for some pre sales question:

Thank you for the reply. I'm just curious since you work on (Mon-Fri 8am-8pm CST) I'll need to wait until Monday or Tuesday to get a reply. And my time is GMT. One more thing, is it possible to cancel anytime and is there any cash back guarantee?

Best wishes,
Regina

And the reply I got

Regina,

Thanks for messaging us!
You can cancel at anytime by submitting a ticket in VIP. It usually takes up to 10 days to cancel an account. However, you do have a 60 money-back guarantee when you sign up.

Let me know if you have any further comments and/or questions.
Thanks!

They didn't reply to my first question right...? Unless you don't think it's a question. :/
Aleisha
February 27th, 2008, 03:58 AM
It didn't look like a question to me. Where you asking them what time they operate?
centerstage
February 27th, 2008, 03:59 AM
It didn't look like a question to me. Where you asking them what time they operate?
I was asking them if they work on Mon-Fri how do I contact them if I need urgent help during weekend. :?

Eww I wasn't very clear. rofl :pinch: :helpsmilie:
Aleisha
February 27th, 2008, 04:08 AM
Haha, ewww.
Nora
February 27th, 2008, 04:12 AM
Most hosting companies won't reply in the weekend.
Read their FAQ, I'm sure you'll find the info you're looking for there :)
Aleisha
February 27th, 2008, 04:20 AM
Big companies like HostGator.com have 24/7 365 LIVE support. You can instant message them whenever you want. They're awesome
centerstage
February 27th, 2008, 04:36 AM
Most hosting companies won't reply in the weekend.
Read their FAQ, I'm sure you'll find the info you're looking for there :)
Why don't they reply during weekends? :?
Nora
February 27th, 2008, 04:37 AM
Why don't they reply during weekends? :?
Less big companies don't have people working in the weekend.. I had that with a few hosts.
Andrew2
February 27th, 2008, 05:38 AM
Your first question isn't even clear..

"I'm just curious since you work on (Mon-Fri 8am-8pm CST) I'll need to wait until Monday or Tuesday to get a reply. And my time is GMT."

You never asked them anything, No question mark.

As for your 2nd question, yes they answered it.
Adz
February 27th, 2008, 07:22 AM
Yeah if you put a question mark on the end of your first question you asked im certain they would of answered it :)
SamOwen
February 27th, 2008, 09:57 AM
It looks like they answered since you asked about canceling and if they have a cash back guarantee.